BT Wholesale offer helping hand to Biscit Broadband customers

BT has announced it will supply a MAC or Migration Authorisation Code to 6,500 of Biscits customers.

A special helpline number has been set up that customers can call to get a MAC, enabling them to migrate to another supplier.  From Monday, all 6,500 customers whose underlying service is provided by BT Wholesale, will be re-directed to a special web page with a telephone number to call.

The web page will only be available for a period of seven days so relevant customers are advised to call them as soon as possible.  BT also advise Biscit telephone customers to look for a new supplier.

Gaby Heppner-Logan, BT Director Regulatory Affairs, said in a statement:

“We recognise that Biscit’s customers will be concerned about losing their services. That’s why BT Wholesale is going the extra mile in this difficult situation. BT Wholesale is doing all it can to make sure that affected customers are supported by extending the deadline for disconnection and providing MACs directly to customers. This MAC helpdesk for Biscit customers will be available from next Monday and I would encourage customers of Biscit to use the service from that date. We are continuing to work closely with Ofcom and the administrator to ensure the adequate protection of Biscit’s customers.”

It is unknown what help will be available for the other Biscit customers who are initially supplied broadband via a third party supplier.

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